Last updated: August 2, 2026
Official published copy: View on HubSpot.
1. Introduction
Double Helix Software ("we," "us," or "our") is committed to respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in relation to our text message campaigns. By participating in our text message campaigns, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
When you sign up for our text message campaigns, we may collect certain personal information from you, including:
- Your phone number
- Your name (if provided)
- Any responses you provide to our messages
3. How We Use Your Information
We use the information we collect to:
- Send you updates, promotions, and other relevant information
- Respond to your inquiries or requests
- Improve our marketing and customer service efforts
5. Data Security
We take reasonable steps to ensure the security of your personal information. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.
6. Your Privacy Rights and Choices
You have the right to opt out of receiving text messages from us at any time. To stop receiving text messages, you can:
- Reply with the word "STOP" to any text message you receive from us.
- Contact our customer service team at support@doublehelixhub.com for assistance.
Once we receive your opt-out request, we will process it promptly, and you will no longer receive messages from us unless you choose to opt-in again in the future.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by sending a notice to the primary phone number you provided or by posting a notice on our website.
8. Contact Us
If you have questions or concerns regarding this Privacy Policy or our text message campaigns, please contact us at:
Double Helix Software
privacy@doublehelixhub.com
By participating in our text message campaigns, you acknowledge that you have read and understood this Privacy Policy.